Received Wrong Product
Toolsvilla offers an easy Returns/Replacement policy in case of the following criteria:
- Difference in Product Specifications from the website.
- Difference in Product Brand from the website. However in the case of Generic Brands/local products the brand might vary subject to the availability with the seller.
- Difference in product material from the website. However please note that in case of Machinery, Tools, Equipment, Spares or Accessories, the colour of the product might vary depending on the Manufacturing upgrades.
Received Damaged Product
- Toolsvilla offers a Full Replacement/Part Replacement or Refund basis the severity of the damage.
Defective/Incomplete Product received
- In case of a defective product sent by the seller,Toolsvilla offers Full Replacement/Part Replacement or Refund as required.
- In case of Incomplete Product sent by the seller, the seller will ship the incomplete part/accessory as required.
Product Quality Issue
- Toolsvilla offers Full Replacement/Refund if the customer receives Used Product/Highly Rusted Product etc.
Non-Functional Product
- Non-functional products will be examined thoroughly by the seller via phone call or video calls.Toolsvilla will accept the Return/Refund or Replacement only if it is approved by the seller.
Guidelines for Raising Support Tickets:
- Customers must report within 72 hours of product delivery via “Have a Concern” or via email at support@toolsvilla.com .
- Customers must provide unboxing video and other relevant images & videos.
- For ongoing tickets,customers must respond to the Toolsvilla Support Team within 72 Hrs to avoid any Ticket Autoclosed without resolving the issue.
- Resolution of any tickets may involve phone calls,email conversations or video calls if necessary.